We advise that you respond to online feedback as soon as you reasonably can and preferably within 7 days. The available research evidence suggests this.
Multiple responses
You can post more than one response to a story. We advise you to respond quickly and responding a second time, rather than waiting until you have all the answers.
Replying after too much time has passed
Responding too late may be distressing or harmful to the story author. Avoid doing this.
Care Opinion Canada will not allow a first response to a story after three years have passed, or a further response after five years have passed.