Is there an easy way for Subscribers to show how feedback is bringing about service improvements or other change?
You can add "change information" when you post a response and select the change information which best fits your response.
What is the "change information"?
There are three change options available for your response. The three options are:
- No change is planned
- We are planning a change
- We have made a change
What happens to the change information I add?
- Care Opinion shows the change icon on every story where a story has lead to change.
- These icons make it easy for you and others to search for changes you have made.
- You can create a report of changes made in your organization.
What do you mean by "change" anyway?
Change may mean different things, depending on the context, and how you are able to use online feedback to make improvements.
For example:
- For the service provider, change may be a different way of doing things (e.g., bringing feedback into staff meetings, a new policy, new chairs in the waiting area, clearer signage, more appropriate material being sent out to patients).
- For the patients, families, caregivers, a change might be a decision to pursue a specific local issue, to organize a public meeting, or to monitor local feedback on something.
- For a national or regional policy team, a change might be a change to policy, new guidance for health services, or a new approach to policy making in a specific area
- For those providing professional education and training, a change might be a decision to bring patient feedback into their courses, or to give students a new way to reflect on patient experience